Helping make experience design more inclusive.

Hey, I'm Katie.
I'm a service designer specialising in embedding inclusive design thinking in experience design communities.

Greyscale photo of katie smiling wearing jumper and dungarees

Inclusive Design Thinking Resources

Check out my free templates to help you embed inclusive thinking, when designing products and services.

Free Templates

Series of Figma templates to help businesses design inclusive products and services.
Includes Business Model Canvas, Value Proposition Cavas and Inclusive Persona with built-in compassion map.

Explore templates

Recommended Resources

List of resources and tools that I refer to and use on a regular basis.
I only recommend resources i actually use.
Includes courses, websites, books (i love reading) and digital systems.

Discover resources

Find out when I release new tools and resources

Get to know me.

My perspective and experience come from living with my non-visible disability.

If you would like to truly get to know me, i've shared a condensed summary of some of my experiences with disability on the about me page.

My life experience is what has given me my passion and motivation to drive for change, and to support others on their journeys.

I am purpose and values driven. I only collaborate with businesses that value my experience, enthusiasm and authenticity.

I'm currently working with Lloyds Banking Group as a service designer.
I'm helping design and embed inclusive design thinking practices in LBG's experience design team of 300 in house designers and researchers.

About me
Katie is smiling at the camera. She has brown shoulder length hair and is wearing a camel brown jumper
About Me Badge - Portfolio X Webflow Template

I've worked with:

Lloyds Banking Group logoAviva Plc Logo
AbilityNet logo
Open Inclusion Logo


Here are some quotes from people that have worked with me.

Amy Low

Service Delivery Director at AbilityNet

"Working with Katie is always a pleasure.
I really appreciate her insights.

She is thoughtful, knowledgeable, self motivated and collaborative with a huge passion for her areas of expertise.

I wouldn’t hesitate to recommend Katie."

Danny Nobbs

Employee Engagement Manager at Aviva

"Having worked closely in our colleague network which championed accessibility across Aviva, I never failed to be amazed by the passion, knowledge and expertise shown by Katie.

With a real energy to instigate change, I'd highly recommend Katie to anyone wanting to make their organisation more inclusive."

Matthew Boyd

Lead Enterprise Coordinator at West Yorkshire Authority

"Katie has recently joined the Leeds City Regions SEND Careers Hub steering group and she has been a fantastic asset to have!

Whilst she has great knowledge / insight she is also very passionate about improving the life chances of young people with SEND.

It's a pleasure working with her!"

Want to get in touch?

Just send me an email if you want to chat about collaboration opportunities, mentoring or feedback.
Or if you want a chat over coffee, about anything inclusive design or service design related.

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